Classroom Usage and FAQ
Classroom Usage:
O'Neill Hall of Music and Sacred Music classrooms can only be scheduled by O'Neill Staff in DoM and SMND. These include all spaces in the 3rd floor and selected studios for performance lessons and rehearsals located in the 5th floor including:
- S306 (Large Classroom)
- S308 and S324 (Medium Classrooms)
- S304 (Small Classroom / Conference Space)
- S326 (Small Rehearsal Space)
- S328 "Michuda Rehearsal Space" (Large Rehearsal Space)
Please consult directly with DoM and SMND offices for usage of 5th floor spaces for classes.
Classroom Technology:
Arts & Letters Computing (ALCO) is the provider of technology support for the four classrooms in O’Neill Hall: S306 (Large Classroom), S308 and S324 (Medium Classrooms), and S304 (Small Classroom / Conference Space). ALCO provides:
-
Technology and AV support of each classroom.
-
Proactive: ALCO conducts periodic maintenance checks of the technology equipment in each classroom to identify and correct any misconfiguration or damage.
-
Reactive: ALCO responds to issues raised through the campus Support Portal. Do note that tickets created in this manner take some time to be assigned to ALCO. Response times are likely to be measured in hours. Examples include but are not limited to hardware support (computer, projector, speakers, etc.) and software support (Zoom, web browsers, Google Slides, PowerPoint, etc.)
- For urgent matters: The Music Technology and Production Technician (dstein1 [at] nd.edu) may be be contacted for troubleshooting. He will also escalate an issue to ALCO if needed or user can also reach out to ALCO directly via the Support Portal (link above). E-mail is the fastest way to contact Daniel.
-
Rehearsal Spaces:
Spaces S326 and S328 do not have computers and any issues with systems are reported directly to the Music Technology and Production Technician (dstein1 [at] nd.edu).
Tips on Use of Spaces
Faculty and Staff:
- Given technology is always changing and evolving, we prepared a guide in google docs for faculty, students and staff (login with university ID is required) here.
Guests:
- If you are using a computer in one of our spaces for a class, leture or demonstration there are 2 options:
- Short visits (one time lectures to a few days event): Please have the faculty in charge of the event or class log into the classroom dedicated computer.
- Longer visits (minimun two weeks): With enough advance, we can request an affiliate access account. Please check this knowledge base article here for more information.
- Network access for guests: there are many options to connect to the network:
- In O'Neill Hall of Music and Sacred Music, the public wi-fi network is called NDStadium17. In other spaces around the university, you also might see it as ND-Guest.
-
- For information on the guest network, please refer to our public dedicated knowledge base article here.
- Tethering: If your device and coverage plan allows it and is setup, you can use your WiFi HotSpot on your iOS or Android device for connecting to the network. We have an excellent knowledge base article on tethering here.
- Eduroam: If you have access to eduroam through your institution and want to check if that will work at Notre Dame, please contact your technology team. We are unable to provide help with personal computer configurations.
General Information and Advice:
- Note that all classroom computers are currently all PCs.
- Consider using googledocs, canva or some other web based university approved tool for presentations as presentation will not change format (as opposed to presentations downloaded and presented from the computer)
- If you prefer to have a presentation into the computer, you can bring it on a drive or download it ahead of time to your profile. Your computer profile is not shared with other faculty or staff.
- Personal devices: Our classrooms have a number of dongles to connect personal devices.
- While we strive to stay ahead of technological changes we cannot guarantee we will have the latest adapter for your particular device.
- Using the classroom computer is always the safest way to ensure a seamless experience.
- You can also use your own adapters and connect them directly to the HDMI cable.
- Check below for some frequently asked questions and troubleshooting.
FAQ:
* Please note that Notre Dame staff is not allowed to service personal computers due to issues of liability.
The university maintains an extensive knowledge base (some sections require NDID and password for access) for frequent questions.
O'Neill classrooms do include a number of music specific technology and some frequent question regarding O'Neill classrooms are below:
Issue |
Troubleshooting |
|
The local computer monitor does not seem to be on |
Be sure the light next to the power button in green. It is possible that cleaning crew might have turned it off by accident |
| The local computer is not (or won't ) turn on when typing |
Due to a power outage or accidental unplugging a cable, the computer may be turned off. Please check if the equipment is on in the podium rack. |
| There is no sound coming from the host computer |
1) The most common issue with lack of sound is a computer configuration. On the host PC, please check that the sound output is configured to crestron 2) The second most common issue is that the wrong audio source is selected on the touch panel. This often happens when using different sources on each of the 2 available projectors. Once the video input s selected, the sound changes automatically and needs to be changed back manually (check the audio tab at the center of the touch panel 3) If none of the above worked, it is possible that a power outage turned off the preamp at the bottom of the rack. Please make sure it is turned on (there should be a green light on the power button, signal showing in the middle as well as an audible "click" if you press the button)
|
| There is no soind when connecting a personal device via HDMI / classroom provided dongle |
1) The most common issues are: a) Computer configurations: Check your computer settings to be sure the audio is routed through the HDMI output to CRESTRON b) Crestron is not set to the correct audio input - make sure that the audio tab on the touch panel matches the computer input c) Preamp issue (see above how to troubleshoot it) 2) Additional solutions include: a) Replace dongle with personal one if available b) Use provided 3.5mm audio cable for sound output instead of HDMI
|
| Projector Issues: My image is fuzzy, dim or has strange colors |
This could be a number of problems from a projector scaling issue to equipment failure and can only be solved by autorized staff. Please report it in one of the 3 available ways below:
|
Finally: We are often updating this page so please report any questions you would like added to (dstein1 [at] nd.edu)